We are a team of law enforcement professionals from specialist areas including hostage and crisis negotiation, critical incident management, special operations, close personal protection, air security (air marshal), covert surveillance, behavioural detection and operational safety and tactics instruction. The group has come together under the Pro-Com banner to now build and deliver tailored training programs for front line staff across the private, corporate and government sectors.Negotiation and communication training and consultancy has included the roll-out of Front-line adaptive communication (FLAC) to Australian Customs Service Nationally, negotiation capability development for specialist groups within Australian law enforcement, two years of script development and advice to Australian television drama and the implementation of a new communication system for large scale sports and entertainment operations. Pro-Com prides itself on its ability to cater to and adapt programs for a broad range of clients based on specific operational needs and risks. We will work with the client and purpose build a program to suit any application from simple customer service to hostage negotiation.


More recent and on-going projects include the development of first response negotiator capability for Immigration Detention Centres, WA Government corrections, training new specialist personnel within DHHS to negotiate critical incidents, developing hospital emergency management teams and providing critical incident management programs to the Aviation and security industries.


Progressing and building upon the Front-line adaptive communication (FLAC) program is the First Response Negotiator Course (FRNC)


This 5 day program affords organisations a negotiator response capability and provides selected staff with the skills to attend high-end negotiator incidents. The course is the first of its kind offered and allows for full integration with existing police negotiator units. The course is team oriented and intense and is followed by a skills enhancement and maintenance program to ensure competency and currency. The program is currently developing capability within the Australian correctional and immigration services field.

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